Shipping Information

Here you'll find everything you need to know about our shipping policies, packaging and delivery times.

Domestic Shipping (Within the USA)

  • Posters: Deliveries typically arrive within 7-10 business days
  • Camping Mugs:  Deliveries typically arrive within 6-9 business days
  • Coasters: Deliveries typically arrive within 5-9 business days

You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping

We proudly ship our products worldwide. International delivery times vary by destination: Deliveries typically arrive within 10-15 business days.

Please note that international customers are responsible for any customs duties or taxes that may apply.

Packaging

  • Posters: to ensure your poster arrives in perfect condition, we use high-quality, protective packaging. Posters are rolled and shipped in sturdy, triangle tubes to prevent any damage during transit.

 

  • Camping Mugs: Mugs are shipped in a sturdy protective box.

 

  • Coasters: Each coaster is shipped in a protective bag.

Shipping Delays

While we strive to deliver your order within the estimated timeframes, please be aware that unexpected delays can occur due to weather, holidays, or other unforeseen circumstances. We appreciate your understanding and patience.

Returns and Exchanges

If you are not completely satisfied with your purchase, please refer to our Returns and Exchanges for more information on how to return or exchange your item.

Contact Us

If you have any questions or need further assistance, please don't hesitate to contact our customer service team:

  • Email: support@theparksbrand.co
  • Hours: Monday - Friday, 9:00 AM to 5:00 PM (EST)
  • Phone: (786) 432-9093
  • Mailing Address: 382 NE 191st St PMB 43966, Miami, 33179

We are here to help and ensure you have the best experience with our products.

Frequently Asked Questions (FAQs): Before reaching out to us, you may find answers to common questions on our FAQs Page.

Feedback and Suggestions: We value your input and are constantly striving to improve our products and services. If you have any suggestions or feedback, please share them with us at support@theparksbrand.co.

We are committed to providing you with the best shopping experience and look forward to assisting you. Your satisfaction is our priority, and we'll make every effort to respond to your inquiries promptly. Thank you for choosing The Parks Brand, where we celebrate the beauty of our National Parks through art and products inspired by nature.